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Elements and Performance Criteria

1. Communicate orally
   • Oral communication for stakeholders is structured to provided or request information
   • Oral communication is conveyed concisely, logically and appropriately
   • Intent of oral communication is confirmed
   • Information dissemination protocols and procedures are adhered to, in accordance with workplace policy
2. Prepare for communication
   • Communication requirements are identified and confirmed, in accordance with workplace procedures and Work, Health and Safety (WHS)/Occupational, Health and Safety (OHS) regulations
3. Appropriate medium and tools for communication with stakeholders are determined
4. Urgent or important information for stakeholders is provided
5. Communicate in writing
   • Written communication is structured to provide or request information
6. Format is identified, from analysis of available options and current circumstances
7. Written communication is concisely and logically presented
8. Information dissemination protocols and procedures are adhered to, in accordance with workplace policy
   • Oral communication for stakeholders is structured to provided or request information
9. Oral communication is conveyed concisely, logically and appropriately
10. Intent of oral communication is confirmed
11. Use communications systems
    • Communications system is used, in accordance with workplace procedures and manufacturers' recommendations
12. Communications system, is maintained and updated, in accordance with workplace procedures
13. Complete documentation
    • Communication equipment problems are reported, in accordance with workplace procedures
14. Documentation is updated, in accordance with workplace procedures

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the Companion Volume Implementation Guide.

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